When you are working in a larger corporation and you cannot get Virtual Surveyor to run then the security setup of your company might block a connection to our online licensing and/or authentication system. You will need to ask your IT department to set permissions for the Virtual Surveyor desktop app to connect to our online systems. 


This article provides some information that you can provide to your colleagues from IT.


The problem: 

  • When you can authenticate yourself (sign in) but the connection to the licensing system fails, you get a message as below:

    Virtual Surveyor cannot connect to the licensing service


  • When you can't even sign in then the connection to the authentication system fails and you will see a message as below:

    Virtual Surveyor cannot connect to the authentication service


The solution


In order to solve these issues you will need to white list the following URLs on your companies firewall or proxy server

  • *.virtual-surveyor.com
  • login.microsoftonline.com


Notes: 

  • Make sure to include the * in the first URL.
  • This configuration is required for all versions of the software including the trial version and free Valley version.


Proxy settings


The proxy settings on your computer are automatically detected by the desktop app. Nonetheless, you can still manually configure the detailed settings through our proxy utility.

  • Go to File
  • Click Activate
  • Click on Proxy in the lower left corner of the Activate panel


Http proxy settings


When you use http proxy then make sure to leave the Username and Password fields empty:

  • when no credentials are required by the proxy, or
  • when the proxy requires the Windows credentials of the user.


You can fill the Username and Password in all other cases.


Contact your IT support team when you are not sure about what settings to apply.