On some occasions you might get the following message: "Cannot run software. Your identity can be used on maximum 3 devices. This limit is reached."



Reach out to your main contact point at Virtual Surveyor in order to resolve this issue. 


Before contacting us, make sure that your use of the Virtual Surveyor software is compliant with the agreed Terms of Service. Sharing your Virtual Surveyor ID with other people is not allowed. Learn here how you can assign the license to your colleagues without sharing your Virtual Surveyor ID.