Billing

I get a message my "VAT number is not valid" but I am sure my VAT number is valid
When you are creating a subscription, you might encounter a situation where you get a message "VAT number is not valid" while you use that VAT num...
Sat, 26 Jan, 2019 at 3:16 PM
Payment methods for Virtual Surveyor
You want to sign up to one of the Virtual Surveyor plans and want to know how you can pay for the subscription. Currently you can subscribe...
Mon, 8 Apr, 2019 at 5:45 PM
Activate a prepaid subscription
You have purchased a Prepaid Subscription from a Reseller and you want to know how you can use that certificate to activate your subscription. Certifica...
Thu, 25 Apr, 2019 at 4:39 PM
Who can see my credit card data?
Nobody! Not a single person in Virtual Surveyor nv has access to your credit card data. How is that possible? Virtual Surve...
Thu, 30 Jun, 2016 at 12:10 AM
I need a W-9 form
This article only applies if you are located in the United States. You don't need a W-9 form but a W-8BEN-E form. Why's that? A W-9 form...
Wed, 27 Mar, 2019 at 11:49 AM
Price information
You can get pricing information on our website or in the My Virtual Surveyor application. The latter contains more details on pricing but you will need to a...
Mon, 27 May, 2019 at 4:55 PM
Where to find your invoice and payment status
Invoices are automatically emailed to the Organization Owner whenever a subscription is created, renewed, or upgraded. In the cases where you cannot find th...
Mon, 3 Jun, 2019 at 5:50 PM
I need a W-8BEN-E form
We've got that available for you. You can download the W-8BEN-E form from here.
Sat, 2 Mar, 2019 at 12:55 PM
Change organization name
You cannot change the organization name yourself but we can update it for you if there is a good reason for this. For example, when the company name has  ch...
Mon, 27 May, 2019 at 4:54 PM