Authentication & licensing

Activate the free Valley plan
The plan Valley is a free version with limited functionality. This article explains how you can activate your license for the Valley version.  The activ...
Tue, 9 Apr, 2019 at 12:00 PM
Assign an identity to a subscription
When you have started a subscription, a user can only work with the Virtual Surveyor desktop software after you have assigned his/her identity to the subscr...
Sun, 25 Nov, 2018 at 3:07 PM
What is a Virtual Surveyor ID?
When you start a trial or are assigned as a user to a subscription, you need to have a Virtual Surveyor ID. This article will explain a few things about the...
Sun, 25 Nov, 2018 at 2:13 PM
Invite an identity to join an organization
When you want to work with the Virtual Surveyor desktop software, and someone else in your organization has created the subscription, you will need to join ...
Sun, 25 Nov, 2018 at 3:02 PM
My Virtual Surveyor lingo
In your communication with us, you'll read often specific words (like organization owner, ...). This articles explains these terms. Overview Orga...
Mon, 26 Nov, 2018 at 2:21 PM
White listing, firewalls & proxy servers
When you are working in a larger corporation and you cannot get Virtual Surveyor to run then the security setup of your company might block a connection to ...
Tue, 9 Jul, 2019 at 1:31 PM
I didn't get my verification code?
When you are creating your Virtual Surveyor ID, we'll send you a verification code in order to validate your email address. Depending on your email con...
Wed, 28 Nov, 2018 at 5:57 PM
How can I update my password?
Virtual Surveyor works with an email address and a password. If you forgot your password or your password has been comprimised, then you can reset it online...
Thu, 21 Mar, 2019 at 11:39 AM
Upgrade to the latest version
Virtual Surveyor upgrades automatically to the latest version.  This works the following way: Each time Virtual Surveyor is launched it will check for...
Tue, 9 Jul, 2019 at 10:19 AM