Authentication & licensing

About users and creating a user pool
You probably wonder how many users you need to purchase before you start your Virtual Surveyor subscription. You want your team to be able to work, but you ...
Fri, 8 Nov, 2019 at 3:57 PM
What is a Virtual Surveyor ID?
When you start a trial or are assigned as a user to a subscription, you need to have a Virtual Surveyor ID. This article will explain a few things about the...
Wed, 9 Oct, 2019 at 1:02 PM
Assign an identity to a subscription
When you have started a subscription, a user can only work with the Virtual Surveyor desktop software after you have assigned his/her identity to the subscr...
Sun, 25 Nov, 2018 at 3:07 PM
Invite an identity to join an organization
When you want to work with the Virtual Surveyor desktop software, and someone else in your organization has created the subscription, you will need to join ...
Sun, 25 Nov, 2018 at 3:02 PM
White listing, firewalls & proxy servers
When you are working in a larger corporation and you cannot get Virtual Surveyor to run then the security setup of your company might block a connection to ...
Tue, 9 Jul, 2019 at 1:31 PM
My Virtual Surveyor lingo
In your communication with us, you'll read often specific words (like organization owner, ...). This articles explains these terms. Overview Orga...
Mon, 26 Nov, 2018 at 2:21 PM
I didn't get my verification code?
When you are creating your Virtual Surveyor ID, we'll send you a verification code in order to validate your email address. Depending on your email con...
Wed, 28 Nov, 2018 at 5:57 PM
How can I update my password?
Virtual Surveyor works with an email address and a password. If you forgot your password or your password has been comprimised, then you can reset it online...
Thu, 21 Mar, 2019 at 11:39 AM
Upgrade to the latest version
Virtual Surveyor upgrades automatically to the latest version.  This works the following way: Each time Virtual Surveyor is launched it will check for...
Tue, 9 Jul, 2019 at 10:19 AM
Device limit reached
On some occasions you might get the following message: "Cannot run software. Your identity can be used on maximum 3 devices. This limit is reached.&quo...
Wed, 6 Nov, 2019 at 1:52 PM