When you are creating your Virtual Surveyor ID, we'll send you a verification code in order to validate your email address. Depending on your email configuration, this verification code might not arrive in your Inbox. 


Overview


Ways to Get Your Verification Code

Search in Other Folders

  • The code might be received into your spam or clutter folders. 
  • Be sure to check the spam and clutter folders to find an email with the following properties
    • Sent by Microsoft on behalf of Virtual Surveyor.
    • With the subject line as Virtual Surveyor account email verification code.

  • For Gmail, the email is often found in the Updates inbox tab (as shown below).

  • The verification code is sent immediately, but its delivery might be delayed due to the configuration of the email service in your company. 
    • Please be patient before requesting a new code (Read the next section if you need to send a new code).


Resend/Send a New Code

  • You can try resending a new code by clicking on SEND NEW CODE.


Please be aware:

  • When sending a new code, the previous code becomes invalid. 
  • If the delivery of the first email is delayed, it might arrive earlier than your new attempt, which will give you a verification code that is no longer valid. 
    • If this happens, it would be best to wait for the new email to arrive and try the most recent code.


Reason You May Not Receive a Verification Code

If you still do not receive the code, it might be blocked by your company's firewall.