When you are creating your Virtual Surveyor ID, we'll send you a verification code in order to validate your email address. Depending on your email configuration, this verification code might not arrive in your Inbox. 

Tips & Tricks

Search in Other Folders

  • The code might be received into your spam or clutter folders. 
  • Be sure to check the spam and clutter folders to find an email with the following properties
    • Sent by Microsoft on behalf of Virtual Surveyor.
    • With the subject line as Virtual Surveyor account email verification code.

  • For Gmail, the email is often found in the Updates inbox tab (as shown below).

  • The verification code is sent immediately, but its delivery might be delayed due to the configuration of the email service in your company. 
    • Please be patient before requesting a new code (Read the next section if you need to send a new code).

Resend/Send a New Code

  • You can try resending a new code by clicking on SEND NEW CODE.

  • Please be aware:
    • When sending a new code, the previous code becomes invalid. 
    • If the delivery of the first email is delayed, it might arrive earlier than your new attempt, which will give you a verification code that is no longer valid. 
      • If this happens, it would be best to wait for the new email to arrive and try the most recent code.

Emails Blocked by Company Policies

  • If you still do not receive the code, it might be blocked by your company's firewall. 
  • Contact your IT administrator to verify if Virtual Surveyor emails are blocked.