On some occasions you might get the following message: "Cannot run software. Your identity can be used on maximum 3 devices. This limit is reached."


Why this limit?

This is a security measure that helps to keep your Virtual Surveyor ID safe. We assume that a normal user doesn't work on more than 3 devices.


Sharing Virtual Surveyor IDs with colleagues

Don't share your Virtual Surveyor ID with colleqgues in order to use the Virtual Surveyor software throughout your organization. That will make you run into the device limit quickly. 


There are other easy ways to use the Virtual Surveyor software throughout your organization. The Virtual Surveyor cloud licensing is completely floating. Learn here how you can set this up and give your colleagues access to the software without sharing your Virtual Surveyor ID (and keeping your account safe).


How to resolve this limit?

Contact us here in order to validate the devices that are registered with your Virtual Surveyor ID.