When you have started a subscription, a user can only work with the Virtual Surveyor desktop software after you have assigned his/her identity to the subscription. This article will explain how to do this.


Important: This action can only be done by an organization owner.


Quick Guide

  1. If you are not logged into My Virtual Surveyor, then login first with your Virtual Surveyor ID.

  2. On the left side, you'll see the Subscriptions box with the number of available users slots. The example below shows 1 user which is not assigned yet, therefore, showing EMPTY.


  3. On the right side, you'll see the Available Identities box with the Virtual Surveyor IDs that can be assigned to the subscription.


  4. Assign a Virtual Surveyor ID to a subscription by left-clicking on the name in the Available Identities box and drag it to the EMPTY slot in the Subscriptions box.

  5. Once the Virtual Surveyor ID is assigned to the subscription, it will appear in the Subscriptions box and not in the Available Identities box.


  6. Now this user will be able to work with the Virtual Surveyor desktop after he/she logs into the Virtual Surveyor desktop application with his/her Virtual Surveyor ID. In the example below: john.doe@virtual-surveyor.com.


The user is not available

  1. If the user is not available with the Available Identities, then you need to invite him/her first to join your organization. Click here to see details on how to do this.


Remove a user

  1. You can easily remove a user from the Subscriptions box. 
  2. Simply drag the name to the Available Identities box again. 
  3. This user will not be able to work with the version available through the subscription.